Technical Trouble Shooting

Why do some of my games say "Waiting For Feed" in H3 LIVE and Video On Demand (VOD)?   

When "Waiting For Feed" appears in H3 LIVE and VOD, it means that the game is coming soon, but no live feed is available from the arena yet. Typically, live feeds become available 10-15 minutes before the game, so check back at that time to view the live game.

Why do some of my games say "No Feed" in H3 LIVE and VOD?    

When "No Feed" appears in H3 Live and VOD, it means that the video feed is not available for that particular game due to that game not having networked coverage.

Why is my video not playing?

Make sure you have pressed the play button for your video and wait a minute or two. If you still cannot play the video then your issue may be due to the following:

• Low Hard Drive Space - Windows temporarily stores videos on your hard drive for play back. Make sure you have at least 300 Megabytes of space free.

• Low Memory - if your computer has less then the minimum 256 MB of memory or you are running many applications at the same time, close other applications before playing a video.

• Low Bandwidth - it is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Contact your internet provider if you suspect you are getting less then this speed.

Why are my videos taking so long to start and/or very choppy?

This is most likely due to low internet bandwidth. It is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Make sure you are not downloading music, movies, or games at the same time as this consumes your bandwidth. Note that if you are on a shared network, other people may be consuming your bandwidth. For example if your children are using the web at the same time you are. Contact your internet provider if you suspect you are getting less internet bandwidth then you should.